Cookie Policy

Cookie Policy

Effective date: 16 October 2023
Last updated: 20 August 2026

This Cookie Policy explains how Murmur (“Murmur”, “we”, “us” or “our”) uses cookies and similar technologies when you visit bymurmur.com and related online services.

It explains what cookies are, why we use them, the types of cookies and similar technologies that may be used on our website, and how you can manage your preferences.

This Cookie Policy should be read together with our Privacy Notice, which explains how we use and protect personal data more generally.

1. What are cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies and similar technologies can help a website to:

  • function correctly;
  • keep your session secure;
  • remember your preferences;
  • understand how visitors use the website;
  • measure and improve website performance; and
  • support advertising and marketing, where permitted.

Some cookies are deleted when you close your browser. These are known as session cookies.

Other cookies remain on your device for a set period of time or until you delete them. These are known as persistent cookies.

We may also use technologies that perform similar functions to cookies, including browser storage, pixels, tags, scripts and other storage or access technologies. References to “cookies” in this Policy include these similar technologies where appropriate.

2. First-party and third-party cookies

Cookies can be placed by Murmur or by third parties.

First-party cookies are set directly by our website. They may be used to operate the website, provide security, remember your preferences and support functionality.

Third-party cookies are set by third-party services that are used or integrated into our website. Depending on the services we use, these may include providers of analytics, advertising, payment services, embedded content, website functionality or other technologies.

Third parties may process information collected through their technologies in accordance with their own privacy and cookie policies.

3. Why we use cookies

We may use cookies and similar technologies to:

  • operate, maintain and secure our website;
  • enable functions and services that you request;
  • maintain secure browsing or shopping sessions;
  • remember choices and preferences;
  • prevent fraud, abuse and security threats;
  • understand how visitors interact with our website;
  • identify technical issues;
  • measure and improve website performance;
  • understand the effectiveness of our marketing and communications; and
  • provide or measure advertising where applicable and permitted.

Where applicable law requires your consent before a cookie or similar technology can be used, we will seek that consent before activating the relevant technology.

Cookies that are strictly necessary for the operation of the website or the provision of a service you have requested may be used without consent where permitted by applicable law.

4. Categories of cookies we use

The cookies and similar technologies used on our website may fall into the following categories.

Strictly Necessary Cookies

These cookies are required for our website and its services to operate correctly.

They may be used for purposes such as:

  • website security;
  • fraud prevention;
  • maintaining your browsing or shopping session;
  • remembering your cookie consent choices;
  • enabling shopping cart or checkout functionality; and
  • providing services that you have specifically requested.

Because these cookies are necessary for the website to function, they generally cannot be switched off through our cookie preference centre.

Functionality Cookies

Functionality cookies allow our website to remember choices you make and provide enhanced or more personalised features.

They may be used to remember information such as:

  • language or regional preferences;
  • display preferences;
  • previously selected settings; or
  • other choices that improve your experience on the website.

Where required by applicable law, these cookies will only be used with your consent.

Performance Cookies

Performance cookies help us understand how visitors use our website and how the website performs.

They may collect information about matters such as:

  • which pages are visited;
  • how visitors move around the website;
  • how long visitors spend on particular pages;
  • website errors;
  • page performance; and
  • how visitors arrived at our website.

We use this information to measure, maintain and improve our website and services.

Where consent is required by applicable law, performance cookies will only be used after you have provided consent.

Targeting and Advertising Cookies

Targeting and advertising cookies may be used to understand the effectiveness of advertising, measure marketing campaigns and provide advertising that may be more relevant to you.

They may also allow advertising or marketing providers to recognise your browser or device across different websites or services.

Where required by applicable law, these technologies will only be activated after you have provided consent.

5. Our Cookie Declaration

We use Pandectes GDPR Compliance as our cookie consent management platform.

Pandectes helps us identify and manage cookies and similar technologies used on the Murmur website.

Our Cookie Declaration provides information about the cookies and similar technologies currently identified on our website. Depending on the information available, this may include:

  • the name of the cookie or technology;
  • the provider or domain;
  • its purpose;
  • its category; and
  • how long it remains on your device.

Because websites and third-party services change over time, the cookies used on our website may also change.

Our Cookie Declaration is therefore intended to provide a current view of the cookies and similar technologies identified on the Murmur website.

You can view our current Cookie Declaration on our website.

6. Managing your cookie preferences

When you visit our website, you may be shown a cookie consent notice that allows you to control the use of cookies that are not strictly necessary.

Our cookie consent system is provided through Pandectes GDPR Compliance.

Depending on the choices available in your region, you may be able to:

  • accept non-essential cookies;
  • decline non-essential cookies;
  • select which categories of cookies you wish to allow; and
  • change or withdraw your choices later.

You can review or change your cookie preferences at any time using the cookie consent widget available on our website.

Changing or withdrawing your consent will not affect the lawfulness of any processing that took place before your consent was withdrawn.

If you disable certain cookies, some features of the website may not operate as intended.

7. How we record your cookie choices

Our consent management platform may use a strictly necessary cookie or similar technology to remember the choices you make about cookies.

This allows us to:

  • remember your preferences when you return to our website;
  • avoid repeatedly asking you for the same consent choice where appropriate; and
  • maintain records of consent where required for compliance purposes.

Information relating to your consent preferences may also be processed by our consent management provider for these purposes.

8. Managing cookies through your browser

Most web browsers also allow you to view, block or delete cookies through their settings.

Please be aware that blocking all cookies may affect the functionality of our website and other websites you visit.

You can find information about managing cookies in commonly used browsers through their official support pages:

If you use another browser, please refer to the browser provider's official support documentation.

9. Third-party services

Our website may include technologies or services provided by third parties.

These may include, for example, services used for:

  • website operation and ecommerce functionality;
  • analytics;
  • advertising and marketing;
  • payment processing;
  • embedded media;
  • customer support;
  • fraud prevention; or
  • other website functionality.

Where these third parties set or access cookies or similar technologies, they may also process information about your use of our website.

The specific third-party cookies identified on our website can be viewed through our Cookie Declaration.

For more information about how third parties process personal data, you should also refer to the relevant provider's privacy information where appropriate.

10. Personal data and cookies

Some information collected through cookies and similar technologies may constitute personal data where it identifies you, your device or can otherwise be linked to you.

Where we process personal data through cookies or similar technologies, that processing is also subject to our Privacy Notice.

Our Privacy Notice explains more about:

  • the personal data we collect;
  • why we use it;
  • who we may share it with;
  • how long we retain it;
  • your data protection rights; and
  • how to contact us about privacy matters.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to:

  • the technologies used on our website;
  • our service providers;
  • our business practices;
  • our consent management arrangements; or
  • applicable legal or regulatory requirements.

When we make changes, we will update the Last updated date at the top of this Policy.

Where required, we may also provide additional notice or ask you to provide consent again.

12. Contact us

If you have any questions about this Cookie Policy, our use of cookies or your privacy rights, please contact us through the contact details provided in our Privacy Notice or through the Contact Us section of our website.

You can review or change your cookie preferences at any time using the cookie consent widget available on our website.